Support

Help for Terapetra offline desktop photogrammetry — documentation, FAQ, and direct feedback.

For general questions about Terapetra, check the FAQ on the homepage first. If your question is not covered there, send us feedback using the form below — we read every message at [email protected].

Resources

FAQ

Common answers about offline processing, trial, GPU, and outputs.

Homepage FAQ →

Documentation

Quick start, CLI reference, checksum verification, and hardware requirements.

Documentation →

Release notes

Version history, installer links, and SHA256 checksums for the current release.

Release notes →

License & trial

Proprietary license, evaluation trial, and third-party engine notices.

License →

Email

Prefer your own mail client? Open a new message to our team (licensing, partnerships, or urgent issues).

[email protected] →

Send feedback

Questions not answered in the FAQ, bug reports, or feature ideas. Attach screenshots if helpful.

Common issues

Dense reconstruction fails or runs out of memory

Lower the quality preset, close other GPU applications, and confirm VRAM estimates in the app before dense stages. See system requirements for hardware tiers.

COLMAP or GDAL not found (source install)

Ensure COLMAP, GDAL, and PDAL are on PATH. See documentation for Windows path layout and the Terapetra engine conda environment (`terapetra-engine` / `tpe`).

Windows SmartScreen blocks the installer

Early-access installers may not yet be code-signed. On Windows, choose “More info → Run anyway” if prompted, and always verify the SHA256 checksum on the release notes page before installing.